Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
If for any reason you are not satisfied with an order, the items can be returned for Size/Color Exchange, Store Credit or Partial Refund within 15 days of the order’s delivery date.
The Security Tag / Order Number must still be intact and attached to returned items.
- You can request a return from your account.
- Or simple drop us an email requesting a return with your order details.
- Returns must be shipped within 15 days of the order’s delivery date.
Types of Returns
- Size/Color Exchange
Return shipping is free when returning an item for Size/Color Exchange.
Items can be exchanged only when a different size or a different color of the same Item Code is available. If the item is returned a second time, the compensation will be a partial refund.
- Store Credit
Return shipping is free when returning an item for Store Credit.
As soon as the return has been processed, the Client will receive a code for the total value of the returned items. The code may be used on the next order.
- can be used one time only within three months of the return;
- is not cumulative with other Store Credits;
- must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit.
Return Terms & Conditions
- The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
- Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
- Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.
- Items must be returned in perfect condition, without any damage, scratches or dents. If an item from the Home area is delivered damaged, please contact us to receive instructions for the return.
- Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
- Returns must be returned with the original box, which must be securely sealed with adhesive tape.
- In the case of defective or incorrect product, please contact us sharing photos of defective or incorrect product before authorizing a return for full reimbursement.
Please contact us at anytime we are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.