Menu
Your Cart

Delivery & Returns

Delivery

All our products are carefully shipped with trusted corriere, we will do our best to deliver your purchases as soon as possible

Delivery OptionCarrierDelivery TimeCut-off TimeDelivery Cost
Standard   10-15 working days Orders take up to 5 days, and are delivered between 7am-9am (excluding Weekends, Bank Holidays and Public Holidays). Orders are fully tracked, but do not require a signature. 30 AED

Returns

Looking to return something.

We always hope that the product you bought with Herara.com is exactly to your liking. However, we know that sometimes a product might not be to your liking.

We offer a full 28 days from date of purchase to return your item(s) back to us for your choice of store credit or full refund. Please note that we are unable to offer exchanges. Please post your item back to us for a full refund and place another order online if you would like to exchange your goods.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all Herara and designer garment tags still attached.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Faulty goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply contact our customer care team support@Herara.com to refund your item.

Late Returns

Your purchase should be sent back to us within the 3 days of receiving your order. Returns outside of this period are accepted at the discretion of Herara.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

The Items that Cannot be Returned

Due to product limitations and hygienic reasons, the following items cannot be returned:

  1. Underwear/Lingerie
  2. Swimwear
  3. Electronics
  4. Beauty & Fragrances
  5. Skin Care and Grooming Products

Refund Policy

We typically refund your order through store credit. Upon request, we can also do refunds as per the original payment method.

Credit Card

Upon request, we can organise a refund to your credit card statement. This process takes around 10 - 14 working days from the date of your order cancellation.

Paypal

Upon request, we can organize a refund to your Paypal account. This process takes 2 working days from the date of your order cancellation.

Cash on Delivery (COD)

In case of COD, we will refund your Herara account with store credit. You can use this store credit towards a future purchase.

The cash on delivery option is only available for United Arab Emirates.